Return Policy

• Type of Printing:
  • Digital printing vs. large-format printing vs. custom orders all have different considerations.
  • Printed documents vs. printed merchandise (e.g., t-shirts) will also vary.
• Customization:
  • Highly customized or personalized items are often non-returnable.
• Print Errors:
  • Policies will address errors caused by the company vs. errors in customer-provided files.
• Condition of Delivered Goods:
  • Policies will specify acceptable conditions for returns.

General Basic Return Policy Framework:

• Errors:
  • “If your printed materials contain errors due to our production process, we will reprint the order at no cost to you. Please notify us within [X] days of delivery.”
• Damage:
  • “If your printed materials arrive damaged, please contact us immediately with photographic evidence. We will assess the damage and provide a solution, which may include reprinting or a refund.”
• Custom Orders:
  • “Due to the customized nature of many of our products, returns on custom orders are generally not accepted. Please carefully review your proof before approval.”
• General Returns:
  • “For standard, non-custom printed items, returns may be accepted within 5 days of delivery, provided the items are in their original condition. A restocking fee may apply.”
• Proof of Purchase:
  • “All returns require a proof of purchase, such as an order number or receipt.”
• Return Process:
  • “Please contact our customer service department to initiate a return. We will provide instructions on how to return your items.”